Return & Refund Policy

At OdibShopi, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your order, we’re here to help.

Return Policy

Eligibility for Returns

Items must be returned within 30 days of receiving the product.

The item must be unused, in the same condition you received it, and in its original packaging.

Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items

Gift cards, downloadable software, and perishable items cannot be returned.

Any item not in its original condition, damaged, or missing parts due to reasons not caused by us may not qualify for a refund.

Exchange Policy

We offer exchanges for defective or damaged items. If you need to exchange an item, contact us at support@odibshopi.com with details of the issue and proof of purchase.

Refund Process

Refund Eligibility

Approved returns will be inspected, and refunds will be processed once the returned item is received.

Refund Method

Refunds will be credited back to the original method of payment within 7-14 business days, depending on your payment provider's policies.

Shipping Fees

Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to an error on our part.

How to Initiate a Return

Contact our support team at support@odibshopi.com or call +44 20 7946 0958 to request a return.

Provide the order number, details of the item(s) you wish to return, and the reason for the return.

We will provide return instructions and a shipping address.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please reach out:

OdibShopi Support

Address: 7 Coronation Road, Dephna House, London, NW10 7PQ, UNITED KINGDOM

Email: support@odibshopi.com

Phone: +44 20 7946 0958